Y29s' Terms & Conditions — Fully in Bengali

Y29s (hereinafter referred to as the "Platform") is an online gaming service operated for adult users in Bangladesh and select regions. These Terms and Conditions apply equally to all services, games, bonuses, and transactions on the Platform.

Y29s reserves the right to update these Terms and Conditions at any time. Continued use of the Platform after updated terms are published will be considered acceptance of those changes.

Y29s is operated for entertainment purposes only. y29s will not be held liable for any financial losses incurred through use of the Platform. Players are advised to exercise their own judgment and gamble responsibly.

To open an account on y29s, the following conditions must be met:

• Each individual may only register one account. Creating multiple accounts using the same device, IP address, or identity document is strictly prohibited.
• All information provided during registration — including name, date of birth, mobile number, and email — must be accurate and truthful.
• Account passwords and login credentials must be kept solely by the account holder. Sharing them with any third party is strictly prohibited.
• Any attempt to open an account using a false or concealed identity will result in account termination and forfeiture of deposited funds.
• By registering an account, you confirm that you are at least 18 years of age.

Y29s reserves the right to refuse any account registration at any time, without providing a reason — particularly where fraudulent intent is suspected.

Y29s is an 18+ platform. Opening an account or playing games as a minor is strictly prohibited. KYC (Know Your Customer) verification is an essential part of y29s's security framework.

To complete KYC verification, please submit any one of the following government-issued ID documents:

• National ID Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (as supplementary document)

Withdrawals may be on hold until KYC is completed. y29s may take up to 72 hours to complete the verification process. All submitted information is kept strictly confidential.

The following rules apply to deposits on y29s. In accordance with the y29s Terms and Conditions, all deposits must be made using a payment method registered in the account holder's own name.

• Using third-party payment methods is strictly prohibited.
• No additional charges are applied on deposits.
• If a deposit fails for any reason, a full refund will be processed within 24 hours.
• Y29s may place suspicious deposits on hold at any time for investigation.

The following terms apply to withdrawing winnings from y29s. All withdrawal requests are subject to security verification.

• Minimum withdrawal amount is BDT 500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals will not be processed until KYC verification is complete.
• Standard withdrawals are processed within 5 to 30 minutes.
• The daily withdrawal limit is BDT 1,00,000.
• Winnings earned from bonuses are subject to wagering requirements before withdrawal.

Y29s offers a range of bonuses — welcome bonuses, reload bonuses, cashback, free spins, and referral bonuses. Each bonus carries its own terms and conditions, which form an integral part of the y29s Terms and Conditions.

• The wagering requirement for each bonus may range from 10x to 30x the bonus amount.
• Wagering requirements must be met within a set timeframe after claiming a bonus — typically between 7 and 30 days.
• Multiple bonuses cannot be combined at the same time unless explicitly stated in the promotion.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
• Referral bonuses only apply once the referred person completes their first deposit.
• Y29s reserves the right to modify or cancel any bonus promotion at any time.

Visit the Promotions page or contact our support team for full bonus details and specific terms.

All games on y29s are operated through certified software providers, and every game outcome is determined by RNG (Random Number Generator) technology — ensuring results are completely fair and verifiable.

• RTP (Return to Player) information for each game is published on the Platform.
• If your internet connection drops during a game, your session will be saved and you can resume from where you left off once reconnected.
• In Live Casino games, the dealer's decision is final.
• Y29s reserves the right to reclaim any winnings incorrectly paid out due to a technical error.
• In Sports Betting, if a match is cancelled, your stake will be refunded.

If a dispute arises regarding a game, the y29s support team will investigate and their decision will be considered final. Funds related to the dispute may be temporarily held during the investigation.

The following activities are strictly prohibited on y29s. Any violation of these terms will result in permanent account closure and forfeiture of balance:

• Playing games using bots or automated software.
• Money laundering or transactions involving illegal funds.
• Using multiple accounts to claim bonus benefits.
• Attempting to complete KYC using a false identity or fraudulent information.
• Colluding with other players to manipulate game outcomes.
• Attempting to hack or gain unauthorized access to the platform's systems.
• Operating an account in the name of a minor.
• Harassing or threatening y29s staff.

Y29s believes that every player's mental and financial well-being is of the utmost importance. Responsible Gaming is a core part of the y29s Terms and Conditions.

Responsible gaming tools available on y29s:

• Set daily, weekly, and monthly deposit limits at your convenience.
• Self-Exclusion — the option to temporarily close your account for a set period of time.
• Cooling-Off Period — take a break of 24 hours to 30 days.
• Reality Check — periodic notifications to keep you aware of your gaming session duration.
• Resources and support links for gaming addiction.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. For more information, visit our Responsible Play page.

Y29s is committed to protecting your personal information. Data collected during registration is used solely for service delivery, KYC verification, and compliance with legal obligations.

• Your personal information is never sold to any third party.
• All data is protected by SSL encryption.
• Information may be disclosed to relevant authorities when required by law.
• Details on cookie usage are outlined in our Privacy Policy.

For more details, visit our Privacy Policy page.

You can close your account at any time by contacting our support team. Please withdraw any remaining balance before closing your account.

• Y29s may close an account without prior notice in the event of a Terms and Conditions violation.
• If fraud is confirmed, the account balance will be forfeited.
• For accounts closed under normal circumstances, any remaining balance will be refunded within 30 days.
• Once self-exclusion is active, the account cannot be reopened before the specified period has ended.

Y29s reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Notice will be posted on the Platform before any changes take effect.

Any disputes arising from these terms will be subject to y29s's decision as the primary and final authority. All matters will be governed by the applicable laws and regulations of the platform.